Monday, February 21, 2011

Johnny Rocco's Resturant

        Johnny Rocco's located on the corner of Glendale ave. and Hartzel road is a sight to be seen. The beauty of the interior is hard to ignore, with an open concept kitchen and beautiful decor Johnny Rocco's gives you the feeling of enjoyment from the moment you walk through the doors.
          Today I was lucky enough to enjoy lunch at Johnny Rocco's. Upon walking through the doors I was instantly greeted by a friendly hostess who was willing to re-sit my guest and I, as we were uncomfortable at our first table.
         Without hesitation our server came over right away and introduced herself. I enjoyed the fact that she recommended selective items on the menu and offered us a wonderful tasting cocktail. 
          After ordering appetizers we received a promptly  two bite check to ensure quality of food and beverage. She went above expectations and noticed both my guest and I only had a quarter of beverage left and brought over two waters to ensure we were comfortable. Noticing that I was in deep conversation she allowed us to enjoy our time together and quickly dropped off our bill. 
           When we were ready to pay for the meal, our server noticed I grabbed by debit card and instantly brought over a debit machine. I was so pleased with the overall experience at Johnny Rocco's I would recommend anyone to enjoy a quick lunch or intimate dinner at this beautiful location. 

Johnny Rocco's will receive:


Tuesday, February 15, 2011

Perkins Family Resturant

Located on Lake street in St. Catharines I have grown to love the food at Perkins family restaurant, but have yet to have a good experience with service. In fact I would consider it the worst service staff I have experienced.

Last Thursday I went to Perkins and the service was very slow and not helpful. The hostess'  did not know where to seat us even though half the restaurant was empty.

When we were finally sat, we waited for nearly 10 minutes for a server. During the ten minutes we attempted to call/signal a server, but were just ignored. On this particular day we were on a time restraint and let the server know we needed to be out in less than an hour. The server notified us that it was easy to make this happen and there should be no issue. 

After waiting for our meals for 35 minutes I waved our server over asking if she knew how long the meals would be, she informed us she had forgotten to ring in the order and would get the food ready as quickly as possible.Knowing we needed to get out in less than 20 minutes I asked our server just to box up our food.

Normally when there is an issue with food or service a manager is notified and will come over to the table to try to make the guest happy. Guest satisfaction ensures guests leave the restaurant wanting to return. A manager never came over to talk to us, so I took the liberty to ask to speak to a manager. 

The manager had a snotty attitude, she seemed to care more about the dollar amount on the bill instead of guest satisfaction. The attitude she gave off made it easy in the deliberation on how to rate Perkins.

Perkins which is considered to be a “family” restaurant did not make us feel like we were valued guests. The food was great, but as for service I would rate Perkins:

Tuesday, February 8, 2011

The Keg Steakhouse & Bar

 "Quality, comfort and value are the three ingredients that make the Keg Steakhouse Bar & Grill like no other." 
 St. Catharines Keg

When people think of the Keg, they essentially think of their incredible food and service, I would have to agree. The Keg has been my favorite restaurant for years. Not once have I left feeling unsatisfied. 
Last Monday evening I went in for dinner at the St. Catharines location. I decided for the evening I would sit bar side. When you first walk into the Keg, you are always greeted by a friendly hostess who is always willing to answer any questions, and Monday night was no exception. 
When I first sat down with my date, we were one of two tables on the bar side. Thirty minutes later the bar was almost completely full. The girl who will remained unnamed was the only server on and got overwhelmed by the amount of tables sat in her section. Now in these types of situations it is no longer the servers issue, but managements. 
The server knowing she would get flustered came over and explained she was the only bar server on and was doing the best she could. I appreciated the fact that she knew she was going not going to give 100% and was polite enough to let us know if we needed anything the Keg "team" was available. 
The overall experience at the Keg was amazing. The food was incredible and even though the server was overwhelmed, the team service at the Keg shined through. Dinning room servers delivered food and created a calm atmosphere, knowing they were under staffed. 
As a result of not getting to experience one-on-one service at the Keg, I will only be giving a star rating on the general service received Monday evening. I would recommend the Keg to anyone who wants to receive great service.
The Keg will receive: