Today I was lucky enough to enjoy lunch at Johnny Rocco's. Upon walking through the doors I was instantly greeted by a friendly hostess who was willing to re-sit my guest and I, as we were uncomfortable at our first table.
Without hesitation our server came over right away and introduced herself. I enjoyed the fact that she recommended selective items on the menu and offered us a wonderful tasting cocktail.
After ordering appetizers we received a promptly two bite check to ensure quality of food and beverage. She went above expectations and noticed both my guest and I only had a quarter of beverage left and brought over two waters to ensure we were comfortable. Noticing that I was in deep conversation she allowed us to enjoy our time together and quickly dropped off our bill.
When we were ready to pay for the meal, our server noticed I grabbed by debit card and instantly brought over a debit machine. I was so pleased with the overall experience at Johnny Rocco's I would recommend anyone to enjoy a quick lunch or intimate dinner at this beautiful location.
Johnny Rocco's will receive:
Depending on the service you get at a restaurant it can really make or break your experience. Thanks for the tip as to what we can expect at some of the restaurants in St. Catharines.
ReplyDeleteJessica, I love your review of Johnny Rocco's! I thought it was fitting to comment, since I dined there with my parents this evening....& the service and food was great!! I had the Chicken Milano - delicious! I totally agree with you on the friendly and welcoming atmosphere; they have a fabulous staff!
ReplyDeleteI have always wanted to eat here and have heard nothing but great things about it! I will have to try the Chicken Milano.
ReplyDeleteJess, it's nice to hear when guests have good things to say about their experience at a restaurant. It's far too often that we only hear negative things. You are right about the layout of that restaurant too, the entire building itself is something to check out.
ReplyDeleteI have yet to eat there but costumer service is a big thing for me so the fact your waitress was so on the ball makes me want to go. If I do I will try the Chicken Milano for sure.
ReplyDeleteI enjoyed the PR function at Johnny Rocco's and I thought the service was good. I have eaten at the one in Niagara and I wasn't a huge fan of the food having eaten at many Italian restaurants in the area. Considering the price it was a good place overall.
ReplyDeleteI've had great experiences at Johnny Rocco's too. I've established that i don't like Rigatoni noodles but the meal was still good. The service was really good, especially when they made a mistake in our order, they were quick to replace it. Overall a good experience.
ReplyDeleteI cannot believe this. I have eaten here about four times, and three of those times were the worst service I've ever received at a restaurant, anywhere. It would be different if the servers were just new, as a former server myself I can empathize with that. However, it wasn't just the server, the whole experience was poor.
ReplyDeleteThat being said, the one time the service was good was my last time there about a month ago, so maybe things are changing there.